Frequently asked questions.

No. MigrationProvision is a private administrative-assistance service. We are not registered with the Nederlandse Orde van Advocaten and we do not represent clients in court. Where litigation is required we refer to admitted lawyers.

No. We are entirely private. We address the IND on behalf of clients and we file complaints with the Nationale Ombudsman in the same way any individual is entitled to. We are not their partner, contractor or representative.

MigrationProvision B.V. is in registration. The current KvK placeholder will be replaced with the real number when registration is final. We process personal data under the GDPR as controller; sub-processors are listed in the Privacy Policy.

Because the bodies that we work with sit here: the Nationale Ombudsman, the Sector Bestuursrecht, the Ministry of Justice and Security, and — through the OHCHR liaison — the international oversight machinery. Proximity matters when the problem is silence.

It is a formal letter notifying an administrative authority that the statutory decision-term has been exceeded. After it has been received, the authority has fourteen days to decide. From day fifteen, a daily penalty (dwangsom) accrues under Article 4:17 of the General Administrative Law Act (Awb), up to forty-two days. The penalty is owed to the applicant.

The penalty schedule under Awb 4:17 is: €23 per day for the first 14 days, €35 per day for the next 14 days, and €45 per day for the final 14 days — capped at a cumulative maximum of €1.442 per case. (Figures as set by statute; verify current amounts before relying on them.)

No. The Notice concerns the procedural deadline, not the merits of your application. It is a recognised statutory right exercised thousands of times per year. Authorities expect them.

An extension under Awb 4:14 is bounded: it must specify a reasonable additional term and may be challenged. The assessment engine compares the extension to the procedure type and tells you whether the new term has also been missed.

In practice, registered post (Aangetekend) is preferred because it gives an undisputable date of receipt — and the dwangsom clock starts from receipt, not from sending. We generate the PDF for registered post; we also offer a registered-mail handling add-on at +€4.95.

Ten short questions covering: which authority holds your file, the application date, any extension you received, whether you have already sent a Notice, whether an appeal is pending, whether you have a lawyer, and any urgent circumstances. From your answers the engine decides whether a Notice of Default is the correct next step.

The assessment will tell you so, before you pay anything material. It will give the date your case will become eligible. Any test charge is refunded automatically within five working days.

If your lawyer is actively in communication with the authority, we refer the procedural step back to them and refund. If your lawyer has gone quiet — sadly common — you may still proceed with us.

Step 2 activates (€12.40). We prepare a formal complaint to the Nationale Ombudsman and, if a court appeal is pending, a Letter of Concern to the Sector Bestuursrecht. For severe circumstances we also prepare a submission to the UN Special Rapporteur on the human rights of migrants.

A Special Rapporteur is an independent expert appointed by the UN Human Rights Council. They cannot issue binding orders, but a communication carries serious reputational weight and routinely produces faster movement on a file. Submissions are made through the OHCHR system in Geneva.

If the further fourteen-day window after the Notice expires, you have the right to appeal silence under Awb 6:12. That is a court action and lies outside our service; we refer to admitted lawyers and to Het Juridisch Loket for pro-deo support.

Personal data is encrypted at rest with AES-256-GCM. We process data as controller under the GDPR; sub-processors (payment provider, mail-delivery, hosting) are listed in the Privacy Policy. We never sell data and never publish identifying details — only anonymised aggregates in our Administrative Stagnation Registry.

English and Dutch on the platform. Documents in either language depending on the addressee. Arabic, Ukrainian, Tigrinya and French in phase 2.

From Account → Privacy in your portal. Personal data is removed within 14 days; anonymised case-statistics are retained in the registry indefinitely for reporting to the Ombudsman.

iDEAL, SEPA bank-transfer, credit card and a small number of e-wallets via Mollie. No cryptocurrencies.

Payment processing runs through Mollie (PSD2-licensed). We see the transaction outcome and a payment reference; we do not store card numbers.

Our service is VAT-exempt for individuals on legal-procedural assistance grounds (Wet OB 11(1)(t)). For commercial referrers and employers, VAT applies — we invoice with BTW.